Find answers to common questions about setting up your Facebook and Instagram accounts and connecting them to Crisalix.
What is the difference between a personal Facebook account and a Facebook Page?
A personal Facebook account is used to sign in to Facebook and manage Pages. A Facebook Page represents your clinic or practice publicly and is the account used to publish content on Facebook through Crisalix.
Can I use my personal Facebook account to publish through Crisalix?
No. You need a Facebook Page for your practice. You can create and manage it using your existing personal Facebook account.
Can I convert my personal Facebook account into a business Page?
No. A personal Facebook profile and a Facebook Page are different. To establish a business presence for your clinic, create a Facebook Page using your personal account.
What type of Instagram account do I need?
You need an Instagram Business account linked to your practice's Facebook Page. A personal Instagram account is not sufficient for this integration.
Why is my Facebook Page connected to Crisalix, but my Instagram account is missing?
Your Instagram Business account may not be linked to the Facebook Page you connected to Crisalix.
Check the connection in Meta Business Suite, then return to Settings > Account > Social media accounts in Crisalix and reconnect your accounts if necessary.
Why can't I see my Facebook Page when connecting to Crisalix?
Make sure you signed in with the Facebook account that manages the Page and that you have the necessary permissions. Also check that you selected the Page during Meta authorization.
Does the "Instagram connected" confirmation mean Instagram is ready to use in Crisalix?
Not necessarily. This confirmation indicates that Instagram has been linked within Meta. You must also authorize the accounts in Crisalix and verify that your Instagram account appears among your connected social media accounts.