Before connecting Instagram to Crisalix, make sure your Instagram Business account is linked to your practice's Facebook Page.

This connection allows Crisalix to identify your Instagram account through Meta when you authorize access to your social media accounts.

Before you start, make sure that:

• You have a Facebook Page for your practice.
• You have an Instagram Business account.
• You can manage the Facebook Page and sign in to the Instagram account.

Link your accounts using Meta Business Suite

1. Sign in to Facebook using the personal account that manages your clinic's Facebook Page.
2. Open Meta Business Suite.

   

    

3. Make sure your clinic's Facebook Page is selected.
4. Find Connect an Instagram profile.

   

    

5. Select Connect Instagram.
6. Review the information displayed and select Log in to Instagram.
7. Sign in to your clinic's Instagram Business account.
8. Follow the authorization instructions.

   

    

9. If Meta asks you to add the Instagram profile to your business portfolio, select Add.

   

    

10. Wait for the Instagram connected confirmation.

Verify that your accounts are linked

Return to Meta Business Suite and check that your Instagram account is associated with the correct Facebook Page.

If you manage multiple Facebook Pages or Instagram accounts, make sure you have connected the accounts belonging to the same practice.

Linking Facebook and Instagram in Meta is not the same as connecting them to Crisalix. You must complete the Crisalix authorization process separately. Read How to connect your social media accounts to Crisalix