1. Introduction
At CRISALIX ("we," "us," or "our"), we are dedicated to fostering transparency and trust in online reviews. This Online Reviews Fraud and Spam Policy outlines our commitment to maintaining the integrity of our platforms and serves the guidelines and procedures for preventing, detecting, and addressing fraud and spam online reviews within them.
2. Fraudulent Review Activities
We strictly prohibit any fraudulent activities related to online reviews, including but not limited to:
a. Fake Reviews: Posting reviews that are dishonest, inaccurate, or misleading, whether they are positive or negative, with the intent to deceive or manipulate public perception.
b. Review Manipulation: Artificially boost or diminish the ratings or popularity of a healthcare professional.
c. Incentivized Reviews: Writing reviews in exchange for compensation, gifts, or incentives.
d. Review Circles or Networks: Collaborating with others to exchange reviews or engage in reciprocal reviewing to artificially boost their own or each other's reputations.
e. Duplicate Reviews: Posting the same review content multiple times under different usernames or profiles to exaggerate its impact.
f. Identity Theft: Using someone else's personal information, such as name or email without their consent to write and publish online reviews.
3. Review Authenticity, Technology, and Human Oversight
Crisalix’s unique platform is designed to maintain the authenticity of the reviews written and publicly posted. The technology behind our review workflow ensures that only real individuals who have had a previous interaction with the healthcare professional are invited to share their experiences.
In addition to our technological safeguards, we have a dedicated human team responsible for monitoring and controlling the content of the reviews. This team meticulously checks if published reviews are in compliance with our policies.
4. Reporting Suspected Violations
Crisalix’s platform for healthcare professionals has a built-in feature to report potential fake or non-compliant reviews. When such reports are received, our human review team analyzes each request individually.
Additionally, any suspicious or fraudulent review activity can be immediately reported to reviews@crisalix.com, and Crisalix’s dedicated team will investigate and take appropriate action.
5. Consequences of Violations
Violations of this Online Reviews Fraud and Spam Policy may result in various actions, including but not limited to:
a. Removal of Reviews: We may remove reviews that violate this policy, and the associated accounts may face restrictions.
b. Account Suspension or Termination: We may suspend or terminate accounts found to be engaging in fraudulent review activities or spamming practices.
c. Legal Action: We may pursue legal action against those involved in fraudulent review activities that violate applicable laws.
6. Policy Updates
This Online Reviews Fraud and Spam Policy may be updated periodically to reflect changes in our services or evolving industry standards. We encourage you to review this policy regularly to stay informed about our guidelines and expectations.
Latest update: 22 September 2023